Get in Touch with Stay Northumbria

Through your owner account you can already do things such as amending and placing owner bookings and viewing your statements and other documents we send you.

If you would like to send a message to one of the Homeowner Team, please fill out the form below and we will get back to you.

If you would like to send us a message, please fill out the form below and will get back to you.

If you require accommodation as part of the response to COVID-19, please contact us using the form linked to below. Following your enquiry, a member of our team will be in contact to assess your needs and help you to secure the required accommodation as quickly as possible.

If you are currently staying in one of our properties and need to get in touch, please follow the instructions provided in the information pack in the property.

Select here to make a key worker booking enquiry

Thank you for getting in touch! We've designed our website to make searching for a holiday as easy as possible. Whether you have specific dates in mind, are looking for your favourite location or you are hunting for an extra special property feature; our property search will be able to show you what is available to book.

If you would like help to find the perfect property, please do fill out the form and we will get back to you as soon as possible.

Please call us on 01665 721380

As you can imagine, we are currently experiencing an unprecedented level of enquiries as a consequence of the Coronavirus outbreak. Please be assured that our team are working around the clock to respond to all customer support requests as quickly as possible.

We have been prioritising customers with the nearest arrival dates and would like to invite you to contact us by telephone, which is now the quickest way to help with your enquiry. Our phone lines are open 10am - 4pm, Monday to Friday (closed on public holidays).

On 23rd March 2020, the Government issued an unprecedented instruction that everyone must stay at home due to the current Coronavirus pandemic. This means that if you were due to travel with us during the 'stay at home' period, you will unfortunately not be able to travel as planned.

However, you can transfer your booking to new dates which suit you, quickly and securely using our website.

Here’s how in just 3 steps...

1. Visit your customer account
2. Sign into your account using your email and password - or register your account
3. Find your booking and click ‘transfer this booking’

Select here to go to the Customer Account login page

Once you’ve completed this simple process, you’ll receive an email that confirms your transfer.

Should you decide to transfer your holiday to the same dates in 2021, we will ensure prices are frozen to reflect the price you would have paid this year, taking into account any changes in public or school holiday dates.

If you decide to transfer your holiday to a different (non-equivalent) date in either 2020 or 2021, any difference in the price of your new dates will be applied or credited as appropriate at the time of transferring.

If you need to speak with a member of our team, you can still make an enquiry. Whilst we would ideally want to respond to all our customers immediately, we need to prioritise customers who are imminently due to travel. We very much appreciate the patience you are showing our teams at this time.

If you are concerned about the impact of Coronavirus on an upcoming holiday, please read our FAQs for our latest information. If there needs to be a change to your holiday, we will get in touch with you to let you know. We are prioritising speaking to our customers based on holiday dates.

Select here to read our full Coronavirus FAQs

For any general queries about upcoming bookings, then please do get in touch.

If you are currently staying in one of our properties and need to get in touch, please follow the instructions provided in the information pack in the property.