Holmhead Cottage

Access Statement

Access Statement

Please note that Guest House accommodation is above ground floor level and access is via 11 external stone steps. This access is unsuitable for guests with severe mobility problems. Holmhead Cottage and the bunk barn are at ground floor level and have two small steps at the entrance. The bunk barn has some bed spaces at mezzanine level only accessible via steep ladder-steps other beds are on a small platform approx 100mm above ground level.

Holmhead is committed to ensure an appropriate accommodation service for prospective guests with disabilities. Due to the layout of the building and external, we do lack facilities for guests with severe mobility limitations but we do offer alternatives in our service to make Holmhead as accessible as we can. We welcome any enquiries from guests with disabilities so we can discuss their needs and all reasonable attempts will be made to meet these.

General Information

• Enquiries using email are available as an alternative for the hearing impaired.
• All guest bedrooms are fitted with smoke detectors.
• The fire alarm in the barn annex is audible only.
• When checking in please advise us if you need assistance in the event of an emergency.
• Emergency information can be communicated verbally on request.
• The nearest train station is 3 miles away in Haltwhistle.
• There are two small taxi firms near the train station; alternatively, there are bus services to Greenhead village.
• Haltwhistle has many shops and these include a chemist, 2 supermarkets, ATMs as well as other shops. There is a petrol station. There is also a 24-hour petrol station with convenience store on the A69 at Low Row about 4 miles west of Greenhead
• Taxis can be booked for guests but guests are advised that there will be a minimum charge as the nearest is 3 miles away.
• Assistance with luggage is available.
• There is mobile phone coverage, but effectiveness will depend on network. EE works normally
• Our breakfast and dinner menus can be available in large print, with prior arrangement and/or can be described verbally.
• Most special dietary requirements can be catered for with advanced notification.
• All areas of Holmhead are non smoking.
• All guest bedrooms are en-suite.
• We recommend people with limited mobility do not stay at Holmhead alone.

Pre – Arrival Parking Facilities

• Holmhead has parking spaces for up to 4 vehicles. There is no designated disabled parking bay.

Main Entrance / Reception

• The Cottage and bunk barn entrances have a small step up from the car park area.
• The Guest House access is via 11 external uneven stone steps
• The entrance corridor to the Guest House is lit with electric low energy lighting.
• Holmhead Guest House has no ground floor bedrooms in the main house.
• There is a ground floor self-catering cottage which is accessed from the car park and is all on one level. Guests are requested to ask for further details of this accommodation when booking.

Car Park

The car park is a courtyard layout with a gravel area for approximately five/six cars with a tarmac area immediately in front of the barn annex.

Breakfast Room/Lounge Areas: Guest House

• The breakfast room is on the same level as the entrance and lounge areas.
• There are four 2-person tables in the dining room which can can seat up to eight guests. All furniture is moveable.
• All service in the dining room is table service including breakfast where there is also a self help display of cereal, fruits and yoghurts

Bedrooms

• Holmhead does not have a lift. The external entrance steps have a single banister rail.
• Guest bedrooms have either a double bed or twin beds
• All of our bedrooms have natural day light as well as ceiling & bedside lights.
• All bedding/pillow protectors and pillows are hypo allergenic. We do not provide feather duvets or pillows.
• All bedrooms have individually controlled heating.
• For guest comfort extra blankets and pillows are available on request.

We do hope all our guests have a comfortable stay with us at Holmhead. With this in mind we do ask people, before they book, to discuss any issues with us, whether it is about access, special dietary requirements or anything else they may be concerned about.