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Mutual Respect - our policy

Our team always does its best to provide excellent customer service.

We'd like to think that our customers and suppliers would treat our staff, both on the phone and in person, as they would wish to be treated themselves.   We know occasionally things don't go to plan - and as we act as an agent there are times where situations arise outside of our control. When they do, we do our level best to resolve things as quickly and efficiently as possible.
We market the properties on our website as agreed with the owners, and sometimes they have comittments or criteria which mean that we can't be quite as flexible as a guest would wish  - may be with regard to pricing, discounts or some other aspect of the holiday.
Sometimes this may seem frustrating. Where we can help we will endeavour to do so quickly and politely, but on the odd occasion that we are unable to meet with your expectation it is not acceptable to verbally bully, swear at or threaten our staff or contractors. It is agreed company policy that our employees and contractors do not have to tolerate those circumstances whether face to face, on the telephone or via email, and to this end we fully support our staff in terminating communications immediately if this occurs.

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